Something Old, Something New, Something Borrowed, Something Something Something

Something Old, Something New, Something Borrowed, Something Something Something

It’s been a few months since I posted anything technology related, primarily because there hasn’t been much going on at work. We’ve been prepping for an A&A (Assessment & Authorization) review, which should lead to our receiving a favorable ATO (Authority To Operate). The A&A is basically a technological colonoscopy of every vulnerability of every piece of software you have, may have, would like to […]

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Process, Procedures and Tickets – Taming the Helldesk

Process, Procedures and Tickets – Taming the Helldesk

So last week I was obliged to take over managing the organization Helpdesk. Actually, managing is a bit of a stretch – I WAS the Helpdesk (but the term ‘managing’ sounded better). A month or so ago we were made aware of some unsatisfactory comments and ratings regarding the organization Helpdesk, and since we’re trying to grow our customer footprint that news is the last thing […]

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