Process, Procedures and Tickets – Taming the Helldesk

Process, Procedures and Tickets – Taming the Helldesk

So last week I was obliged to take over managing the organization Helpdesk. Actually, managing is a bit of a stretch – I WAS the Helpdesk (but the term ‘managing’ sounded better). A month or so ago we were made aware of some unsatisfactory comments and ratings regarding the organization Helpdesk, and since we’re trying to grow our customer footprint that news is the last thing […]

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A New Project

A New Project

I used to work in the housing sector, starting with a job pushing carts at Lowes before moving over to the delivery department once I got my CDL temps. From there I went to work with Wolohan Lumber as a delivery driver. I spent several years working for the company before they got bought out by United Building Centers, eventually enabling me to make my […]

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